So what is the deal Enterprise? You tried to screw me coming and going.
I asked for a manager and she finally took this phantom charge off my bill. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. When I dropped the car off, it was over a $200 difference again. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. At pickup, I was charged $206 more than what my reservation was for. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. Utility bill), proof of liability insurance, proof of insurance that covers the rental vehicle for damage and liability, 2 phone numbers (1 of which is landline) in order to collect the car.Cons: Staff was awful, both at pick up and drop off. Renters from the following country(ies): USA must provide the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of entry/exit into/out of the country, 2 phone numbers (1 of which is landline). Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English. The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental. A young driver fee applies to drivers under the age of 25.
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